Return & Refund Policy

Thank you for choosing Herchicvibe. We take immense pride in the craftsmanship of our jewelry and want you to be perfectly satisfied with every purchase you make at herchicvibe.shop. We understand that jewelry is a personal choice, and sometimes a piece might not be exactly what you envisioned once you hold it in your hands. To ensure a premium shopping experience, we have established a clear, generous, and transparent Return & Refund Policy.

By making a purchase on our website, you agree to the terms and conditions outlined below. Our goal is to make the return process as seamless as the delivery of your favorite new accessory.

1. Our Philosophy on Returns

At Herchicvibe, we believe that confidence is the best accessory. We want you to shop with the peace of mind that if an item doesn't meet your expectations, we are here to help. We have designed our return window and refund timelines to be industry-leading, reflecting our commitment to customer satisfaction and the high quality of our jewelry collections.

2. Return Window: 30 Days of Reflection

We offer a 30-day return period. This means you have a full 30 calendar days after the date you received your item to request a return. We believe this provides ample time for you to inspect the jewelry, try it on with your favorite outfits, and decide if it truly fits your "chic vibe."

  • Start Date: The 30-day window begins on the day the carrier (USPS, UPS, or FedEx) marks your package as "Delivered."

  • Deadline: Your return request must be sent to support@herchicvibe.shop before the clock strikes midnight on the 30th day.

3. Eligibility and Condition Requirements

To maintain the integrity of our inventory and ensure that every customer receives pristine jewelry, we must enforce strict condition requirements. To be eligible for a return, your jewelry must meet the following criteria:

  • Condition: The item must be in the exact same condition that you received it. It must be unworn and unused.

  • Integrity: The piece must be free of any scratches, dents, blemishes, or signs of wear. Even minor scuffs on gold plating or silver can disqualify an item from a full refund.

  • Packaging: The item must be returned in its original Herchicvibe jewelry box. Our boxes are designed specifically to protect the pieces; returning items in unauthorized packaging often leads to damage in transit.

  • Documentation: Any certificates of authenticity, care cards, or promotional inserts included in the original package must be returned as well.

4. Non-Returnable and Final Sale Items

For hygiene and safety reasons, as well as the nature of bespoke craftsmanship, certain items are excluded from our 30-day return policy:

  • Earrings: For sanitary reasons, we cannot accept returns on earrings unless they are proven to be defective or damaged upon arrival. This is a standard practice in the jewelry industry to protect the health of our customers.

  • Custom or Personalized Jewelry: Items that have been engraved, custom-sized, or made-to-order specifically for you are final sale.

  • Gift Cards: Digital or physical gift cards cannot be returned or redeemed for cash.

  • Sale Items: Items explicitly marked as "Final Sale" at the time of purchase are not eligible for return.

5. No Fees Policy (Zero Restocking Fees)

One of the hallmarks of the Herchicvibe experience is our "No Fees" commitment. We believe that if you aren't happy with your jewelry, you shouldn't be penalized for it.

  • Zero Restocking Fees: Unlike many high-end boutiques, we do not charge a percentage for restocking items.

  • Zero Administrative Fees: There are no "hidden" processing fees associated with your refund.

  • Refund Amount: You will receive a refund for the full purchase price of the item. Please note that original shipping costs (such as our $6.99 flat rate) are non-refundable as that service has already been rendered by the carrier.

6. The Step-by-Step Return Process

To ensure your return is tracked and processed efficiently, please follow this professional protocol:

Step 1: Initiation

Send an email to support@herchicvibe.shop. In the subject line, please write "Return Request - [Your Order Number]". In the body of the email, list the specific items you wish to return and the reason for the return (this helps us improve our collections!).

Step 2: Authorization

Our support team will review your request within 24 business hours. Once approved, we will provide you with a Return Authorization Number (RAN) and the specific return shipping address for our fulfillment center.

Step 3: Packaging

Place the jewelry back into its original box. Secure that box inside a padded mailing envelope or a small cardboard box. Please do not use a plain paper envelope, as jewelry can easily tear through paper during automated sorting at carrier facilities.

Step 4: Shipping

Ship the package back to us using a trackable shipping service (USPS, UPS, or FedEx).

  • Return Shipping Costs: The customer is responsible for the cost of return shipping.

  • Tracking: We highly recommend purchasing tracking and insurance for your return package. Herchicvibe is not responsible for items that are lost or damaged by the carrier while in transit back to us.

Note: Items sent back to us without a prior Return Authorization will not be processed.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged or if we accidentally sent you the wrong piece, we will rectify the situation immediately at no cost to you.

  • Reporting: You must report the damage or error within 48 hours of delivery by emailing support@herchicvibe.shop.

  • Evidence: Please attach clear photos of the damaged item and the shipping packaging.

  • Resolution: For verified defects or errors, we will provide a pre-paid return shipping label and offer you the choice of a full refund or a replacement sent with expedited shipping.

8. Refund Timeline: 7 Days to Credit

We know that waiting for a refund can be frustrating. That is why we have committed to a strict 7-day refund timeline.

  1. Inspection (1-2 Days): Once your return arrives at our facility, our quality control specialists will inspect the piece to ensure it meets the eligibility criteria mentioned in Section 3.

  2. Approval Notification: You will receive an email confirming that your return has been received and whether the refund has been approved.

  3. Credit (Up to 5 Days): If approved, the refund is triggered immediately. It typically takes between 3 to 7 business days for the funds to appear back on your original payment method, depending on your bank or credit card issuer's processing times.

9. Exchanges

To get your new jewelry as quickly as possible, we utilize a "Return and Repurchase" model for exchanges.

  • Follow the standard return process for the item you don't want.

  • Place a new order for the item you do want at herchicvibe.shop.

    This ensures the replacement item is reserved for you and ships out within our standard 1-day handling time, rather than waiting for the return logistics to conclude.

10. Summary Table for Quick Reference

Policy Detail Specification
Return Window 30 Days from Delivery
Refund Processing Within 7 Business Days
Restocking Fee $0.00 (No Fees)
Return Condition Unworn, original packaging
Non-Returnable Earrings, Custom Pieces, Sale Items
Support Email support@herchicvibe.shop
Store Name Herchicvibe

11. Cancellation of Orders

If you need to cancel an order, please contact support@herchicvibe.shop within 12 hours of placement. Because we strive for a 1-day handling time, orders move through our system quickly. Once an order has been picked and packed for the carrier, we can no longer cancel it, and you will need to follow the return process once the package arrives.

12. Gift Returns

If you received a piece of Herchicvibe jewelry as a gift:

  • Gift Credit: If the item was marked as a gift, you will receive a digital gift credit for the full value of the return once we receive the item.

  • Original Purchaser: If the item was not marked as a gift, the refund must be issued to the original payment method used by the purchaser.

13. Security and Fraud Prevention

To protect our community and maintain our low prices, Herchicvibe utilizes advanced documentation for every order. We record the weight and take high-resolution images of jewelry before it leaves our facility. Returned items are cross-referenced against these records. Any attempt to return counterfeit items or "wardrobing" (wearing jewelry for an event and then returning it) will result in a denied refund and a permanent ban from our shop.

14. Support and Operating Hours

If you have any questions regarding these policies or need assistance with a current return, our professional support team is ready to help.

  • Email: support@herchicvibe.shop

  • Support Hours: 8:00 AM – 7:00 PM (EST)

  • Days of Operation: Monday – Saturday (Closed Sunday)

At Herchicvibe, your happiness is our priority. We appreciate your business and look forward to helping you find the perfect piece that resonates with your style.

Last Updated: May 11, 2026