Cancel/ Change Order Policy

Thank you for shopping at Herchicvibe. We understand that in the fast-paced world of digital shopping, mistakes can happen or styles can change in the blink of an eye. Whether you accidentally selected the wrong finish for a necklace or realized you provided an outdated shipping address, we are here to assist you in navigating the order modification process.

At herchicvibe.shop, our internal systems are optimized for speed to ensure that our customers receive their jewelry as quickly as possible. Because we maintain a strict 1-day handling time, the window for making changes is narrow. This policy outlines the procedures, timelines, and limitations for cancelling or changing an order.

1. The "Golden Window" for Modifications

To maintain our commitment to rapid fulfillment, we begin processing orders almost immediately after they are placed.

  • The 12-Hour Rule: Customers have a 12-hour window from the moment the order is placed to request a cancellation or a significant change (such as an item swap or address correction).

  • Why 12 Hours? After this period, your order is usually already picked, quality-inspected, and moved to our secure packing station. Once an order has been assigned a tracking number and placed in a carrier bin (USPS, UPS, or FedEx), it is physically impossible for us to retrieve it.

2. How to Request a Cancellation

If you have changed your mind and wish to cancel your order within the 12-hour window, please follow these steps:

  1. Email Us Immediately: Send an email to support@herchicvibe.shop.

  2. Subject Line: Use the subject "URGENT: Order Cancellation - [Your Order Number]".

  3. Body of Email: State clearly that you wish to cancel the entire order.

  4. Confirmation: You will receive a response from our support team (available 8:00 AM – 7:00 PM EST, Mon-Sat) confirming whether the cancellation was successful.

3. Requesting a Change to Your Order

Changes are handled differently depending on what aspect of the order needs to be modified.

A. Changing an Item (Style, Color, or Size)

If you ordered a silver bracelet but realized you preferred the gold-plated version, we can swap the item only if the order has not yet been processed and the new item is of equal value. If the new item has a different price, we will likely need to cancel the original order and have you place a new one to ensure payment accuracy.

B. Changing a Shipping Address

We can update your shipping address within the 12-hour window. Please ensure the new address is complete, including any apartment or suite numbers. Herchicvibe is not responsible for lost packages if the address change request was sent after the item was dispatched.

C. Updating Contact Information

If you noticed a typo in your email address or phone number, please let us know. Correcting your email is vital so you can receive your tracking information and delivery notifications.

4. Post-Shipment Limitations

Once an order has passed the 12-hour window or has been marked as "Shipped":

  • No Cancellations: We cannot stop a package once it is in the hands of the carrier.

  • No Rerouting: Carriers like USPS and FedEx typically do not allow us to reroute a package to a different address once it is in transit.

  • The Return Option: If you were unable to cancel in time, you must wait for the package to arrive and then follow our 30-Day Return Policy to send the item back for a refund.

5. Summary Table for Modifications

Modification Type Time Limit Method
Full Cancellation Within 12 Hours Email support@herchicvibe.shop
Address Change Within 12 Hours Email support@herchicvibe.shop
Item Swap Within 12 Hours Subject to stock & price parity
Post-Shipment Change Not Available Must follow Return Policy
Support Hours 8AM-7PM EST Mon - Sat

6. Cancellations by Herchicvibe

On rare occasions, Herchicvibe may find it necessary to cancel an order. We reserve the right to cancel any order for reasons including, but not limited to:

  • Inventory Discrepancy: If a jewelry piece is found to be out of stock or fails our final quality inspection before shipping.

  • Security & Fraud: If our payment processor flags an order as high-risk or potentially fraudulent.

  • Pricing Errors: In the event of a significant technical error where an item is listed at an incorrect price.

In any of these cases, you will be notified immediately via email, and a full refund will be issued to your original payment method.

7. Refunds for Cancelled Orders

When an order is successfully cancelled within the eligible window:

  • Processing Time: We trigger the refund immediately.

  • Bank Posting: As per our standard Refund Policy, it may take 7 business days for your financial institution to post the funds back to your account.

  • Transaction Fees: There are no fees for cancelling an order within the allowed timeframe. You will receive 100% of your payment back.

8. Special Considerations for Jewelry

Jewelry is delicate and often highly sought after. During peak seasons (such as Valentine’s Day, Mother’s Day, or the December holidays), our processing times may accelerate to meet demand. During these windows, the 12-hour cancellation period is a maximum, and we encourage you to contact us as soon as an error is spotted.

9. Refused Deliveries

If you decide you no longer want the order and refuse the delivery from the carrier as a way to "cancel" the order:

  • The package will eventually be returned to us.

  • However, refused deliveries are often deprioritized by carriers and can take weeks to return.

  • Your refund will only be processed once the package is back in our facility and inspected. We strongly recommend accepting the package and using our standard return process instead.

10. Personalized and Custom Orders

Please note that for any custom-engraved or bespoke jewelry pieces:

  • The cancellation window is strictly 2 hours.

  • Once our artisans begin the engraving or customization process, the materials have been permanently altered, and the order can no longer be cancelled or changed.

11. Customer Support Commitment

Our goal at Herchicvibe is to be your partner in style. We know that shopping should be a joy, not a stressor. If you are ever in doubt about the status of your order or the possibility of a change, please reach out.

Contact Details:

  • Store Name: Herchicvibe

  • Domain: herchicvibe.shop

  • Email: support@herchicvibe.shop

  • Availability: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

We appreciate your understanding of our logistics timelines. By adhering to these policies, we are able to keep our operations efficient and continue offering a flat-rate shipping fee of $6.99 and a rapid 1-day handling time for all our customers.

Last Updated: May 11, 2026