FAQs

Welcome to the Herchicvibe FAQ center. We believe that clarity is the ultimate luxury. To ensure your shopping experience at herchicvibe.shop is as smooth as possible, we have compiled a comprehensive list of the most common inquiries regarding our jewelry, shipping protocols, payments, and returns.

If you cannot find the answer to your specific question below, our professional support team is available at support@herchicvibe.shop to assist you further.

1. General & Brand Information

What is Herchicvibe?

Herchicvibe is a premier online destination specializing in curated jewelry collections. We focus on modern elegance, minimalist designs, and high-quality accessories that help you express your unique "chic vibe."

Where is Herchicvibe located?

We operate as an e-commerce brand primarily serving the United States. Our logistics partners and fulfillment centers are strategically located to ensure efficient domestic delivery across the country.

How can I contact customer support?

You can reach our dedicated support team via email at support@herchicvibe.shop. We are available Monday through Saturday, from 8:00 AM to 7:00 PM (EST). We aim to respond to all inquiries within 24 business hours.

2. Shipping & Logistics

How much does shipping cost?

We offer a simple flat-rate shipping fee of $6.99 USD for all domestic orders. This ensures predictable pricing regardless of how many jewelry pieces you add to your collection.

Which carriers do you use?

To ensure safe and reliable delivery, we partner with USPS, UPS, and FedEx. The specific carrier for your order is selected based on your location and the size of the shipment.

What are your processing and shipping times?

Handling Time: 1 business day (Mon-Fri).
Transit Time: 2 – 6 business days (Mon-Fri).
Total Estimated Delivery: 3 – 7 business days.

Is there an order cut-off time?

Yes. Orders placed before 5:00 PM (EST), Monday through Friday, will begin processing the same day. Orders placed after this time or on weekends will be processed the following business day.

How do I track my order?

Once your order is dispatched, you will receive a Shipping Confirmation email containing your unique tracking number and a link to the carrier’s tracking portal.

3. Payments & Security

Which payment methods do you accept?

To ensure maximum security and buyer protection, we exclusively accept payments via PayPal and Venmo. These platforms allow you to pay using your balance, linked bank account, or major credit cards without sharing your sensitive financial data with us.

Is my payment information secure?

Absolutely. All transactions are protected by SSL encryption. Herchicvibe does not store or have access to your full credit card numbers or bank details; all financial processing is handled by the secure gateways of PayPal and Venmo.

Why was my payment declined?

Common reasons include insufficient funds, an expired card linked to your PayPal account, or a security block from your bank. We recommend checking your PayPal/Venmo settings or contacting your financial institution for clarification.

4. Returns & Refunds

What is your return policy?

We offer a 30-day return window. You have 30 days from the date of delivery to request a return. Items must be unworn, in their original condition, and in the original Herchicvibe packaging.

Are there any restocking fees?

No. We offer a No Fees return policy. We do not charge restocking or administrative fees for processed returns.

How long does it take to get a refund?

Once we receive and inspect your returned jewelry (usually within 1–2 days of arrival), we will trigger the refund. The funds will appear back on your original payment method within 7 business days.

Can I return earrings?

For hygiene and safety reasons, earrings are non-returnable unless they arrive damaged or defective.

5. Order Modifications & Cancellations

Can I change or cancel my order?

You have a 12-hour "Golden Window" from the time of purchase to request a cancellation or change (such as an address update). After 12 hours, your order has likely entered the fulfillment process and cannot be modified.

What if I provided the wrong shipping address?

Please email support@herchicvibe.shop immediately. If the order has not yet been handed to the carrier, we will update the address for you. If it has already shipped, we are unable to redirect the package.

6. Jewelry Care & Quality

How should I care for my Herchicvibe jewelry?

To maintain the brilliance of your pieces, we recommend removing jewelry before swimming, showering, or applying perfumes and lotions. Store your jewelry in the provided Herchicvibe box when not in use.

What if my item arrives damaged?

We apologize for the inconvenience. Please report any transit damage to support@herchicvibe.shop within 48 hours of delivery. Include your order number and photos of the damage, and we will arrange for a replacement or full refund immediately.

7. Quick Summary Table

Question	Answer
Shipping Fee	$6.99 Flat Rate
Handling Time	1 Business Day
Transit Time	2 - 6 Business Days
Return Window	30 Days
Refund Speed	7 Business Days
Support Email	support@herchicvibe.shop
Payment Gateways	PayPal & Venmo