This product is customized item, which is not eligible for return without reason.
Please kindly note this product is customized item, the return policy differs from
that of regular products, it is not eligible for return without reason.
How long delivery will take?
Delivery Time = Processing Time + Shipping Time
Standard delivery 15-25 days
Rush delivery 7-15 days
Note: 1.For rush delivery.If you need the dress less than 7 or 15 days. Please note us the date you need the dress, we will put your order on prior schedule and make sure you receive it on time. 2.For some styles with complicate beading and hand work, it may take few more days for processing.
Do you ship to my country?
We ship to all over the world. Dresses shipped via DHL,UPS,TNT,EMS. Normally it will arrive in 5-10 days after we ship it.
What payment methods do you currently accept?
We currently accept payment via PayPal and Credit/Debit Card
Other questions you may have:
Q: Can I change the style of the dress? Any extra cost?
A: Yes, styles can be customized as your request. The cost depends on what kind of change you need. Normally it will cost extra $10-$30. Please email us for details.
Q: Do you have real stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first.
A: We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.
Q: Can I change the size and color for my dresses after payment?
A: Size and color can be changed within 24hours after you ordered .
Q: What does "hollow to floor" mean, I am hoping to put in the custom order.
A: Hollow to Floor is the length from your hollow (center of the collarbone) to the floor. When you measure it, please take the tape from your front, with bare foot. You should stand upright and your feet should keep together.
Q: Can I cancel the order after payment?
A: Order can be cancelled within 24hours after you ordered ,Over 24 hours , the order can not be cancelled anymore ,because we already started to make it . thanks for your understanding .
We have an easy return/exchange process! You may return this item for a full refund (excluding shipping charges).
A. Product must be unworn and only tried on for fit and sizing.
NO Refund : Worn, Perfumed or Altered garments.
B. Item must be returned(means applied and started to return)within 7 days of accepting the delivery.It is buyers' responsibility to pay the return or exchange postage.
NO Refund : Over 7 Days still not returned.
C. When you making a return, please include a note with your name, address, and order number,a brief explanation of the reason for the return.
